Please allow 1-3 business days for your order to process and 3-5 business days for shipping.
International Standard Shipping 7-21 days
Please make sure that the correct address is displayed on the order.
Once items have shipped, Healers Essence is not responsible for any lost, damaged, or stolen items. Please contact your local carrier for any lost or damaged packages.
- Carrier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local carrier post office. Make sure to contact your LOCAL post office, and not the carrier hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. carrier is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call carrier to file a claim. Healers Essence does not reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
If you need additional assistance, we will gladly assist after you have contacted carrier.