Refund Policy

Due to hygiene reasons, we cannot refund any of our skincare or bath products. If you receive a faulty product please get in contact so we can discuss this with you.

We reserve the right to refuse an exchange.

Please contact us at healer@healersessence.com if you have any concerns with your order.

If you've contacted us and we've discussed and agreed to do an exchange on a faulty item and/or for some other reason, please send your item to: 5250 Spruce Ave, Burlington, Ontario, L7L 1N3.

 

To exchange your product, you should mail your product to: 5250 Spruce Ave, Burlington, Ontario, L7L 1N3.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We always encourage sending out packages with a tracking number. If you send us a package without a tracking number, we cannot guarantee that we will receive your returned item. We also don’t guarantee that we will receive your returned item.